[Fixed] TCL TV Screen Goes Black But Sound Still Works!

Is Your TCL TV Screen Goes Black But Sound Still Works? Well, you are not alone! Recently, a lot of TCL users have been complaining about this issue. Especially with their old model of TVs. But, Newer models can also have this issue. Our GFT team has researched this issue and found out 7 easy fixes to solve this annoying error!

TCL TV Screen Goes Black But Sound Still Works

For fixing TCL TV Screen Goes Black But Sound Still Works issue you should check the connections of your TV like, check Power Cable, HDMI cables, etc. You can aslo do other fixes such as giving a Factory Reset, Update the TVs software, etc.

In this complete guide, I will show you what are the common reasons behind this error. Then, we will look at the 7 quality fixes for solving the TCL TV Screen Goes Black But Sound Still Works issue. So, without any further do, let’s proceed!

Why Does TCL TV Screen Goes Black But Sound Still Works?

Though, there can be several reasons behind this error. But, there are only 3 common reasons that occurs this issue mostly. Let’s have a look at them:

1. For Connection Issues

If the connections of your TCL TV are not proper then, your TV screen will not turn on. As a result, it will show a blank screen. If you have faulty connections on HDMI cable, power cable, or other cables then, the TV screen will not show anything but the sound will work.

2. For Faulty Hardware

This issue can also occur due to some parts failing. Especially, if you are using an old model or TCL TV. Parts like the main board and power board can be damaged easily and if any of these are damaged then, this issue will occur. Not only the Screen will black out but also Your TV will not work.

3. For Software Glitches

Smart TVs run by Software. So, it is very important to keep the software glitches free. But, if the software gets any type of bugs or glitches then, the TV will not work or not function in particular tasks. In this case, the Screen will not work and show a black screen.

Fix TCL TV Screen Goes Black But Sound Still Works Error

If you are experiencing this issue then, there is nothing to worry about it! If you follow some basic fixes then, it might save you from going to a service center and spending some bucks. Below I have provided 7 fixes step-by-step so that you can do this easily on your own!

1. Check The Connections

The first thing first, You should check the connection of the TV. This is very important to check. Check the Internet connection of your TV if it is working fine. If not, Change the WiFi or Fix the Internet issue. Then, Just Give A Reboot! This may fix the issue.

2. Check HDMI Cable

The Screen of your TV gets its input from the HDMI port. So, if the HDMI port is faulty on your TCL TV then, the screen will show nothing but a black screen. In this case, Remove the HDMI cable and then re-enter. If it still does not work, consider buying a new HDMI cable and using it.

3. Check The Power Supply

You should check the power supply. Because, If the power supply does not provide the minimum voltage to turn on the screen then the screen will show black. Or, you can change the power supply port and use another port.

4. Restart The TV

The next thing you can do is give the TV a Force Restart. Because the issue can occur due to a faulty reboot. So, by giving a force reboot the issue will be solved. To force restart your TCL TV follow these steps:


  • Click on the Settings Option in Your Remote Control.
  • Now, Click on More Settings.
  • Then, Device Preferences > About > Restart.
  • Click on Restart.

Now, It will take a moment and will force restart the TV.

5. Factory Reset The TV

You can also factory reset the TCL TV. By factory resetting the TV all the options, settings, and other customizations will go back to the factory mode and it will act just like a new TV. This can help the issue to be sorted out. For Factory Rest your TCL TV follow these steps:


  • Click on the Settings Option in your Remote control.
  • Then click on More Settings.
  • Then, Device Preference > Reset.
  • Now, Select Factory Data Reset.
  • Now click on Erase Everything.
  • Now, A warning popup will show, Enter the PIN and hit OK.

Now, the TV will Reset Itself. Just setup the TV like you did while buying and the issue will be fixed.

6. Update The TV

The issue you are currently facing can also occur due to bugs and glitches. So, if the issue is for glitches, you should update the software of your TV. To update the software of your TV follow the steps below:


  • Go to the Settings by clicking on the Settings option in the Remote control.
  • Then look for the System Update option and click on it.
  • Now, check if there is any update available. If there is any update available, simply download and install the update.

7. Contact TCL

If you have done all of these fixes but the result is nothing then, you should definitely contact the TCL support team. For contacting them go to TCL Support. On this support page, you will get your error-related answer or you can directly contact them about the issue.


Q. Why is my TV screen black but sound still on?

Your TV screen is black but the sound is still on issue can occur due to HDMI cable issues, Power cable issues, Internal errors, glitches, etc.

Q. Can a TV with sound but no picture be fixed?

Yes, a TV with sound but no picture can be fixed. For fixing this issue, you should check your connections to TV such as WiFi, Power cable, HDMI cables, etc.

Q. How do I fix my TCL TV when the screen goes black?

You can do fixes like rebooting your TCL TV, Factory resetting your TV, checking if there is any connection issue, etc. to fix your TCL TV screen is black issue.


In conclusion, the TCL TV Screen Goes Black But Sound Still Works issue is a very annoying thing. But, if you follow the fixes that I have shown you above then, there is a huge probability that the TV screen will work again. If still, nothing works then it means, internal parts have been damaged. In this case, I recommend you go to the TCL servicing center and fix it.


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